Terms of sale and use

Last updated 13 November 2026. These terms apply when you use Tick the Spec and when you buy from us. Please read them before you buy, and keep a copy (you can print or save this page). If you are a consumer, nothing in these terms takes away your legal rights. In the UK these include your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In the EU they include the consumer law of the country where you live.

1. Who we are

Tick the Spec is run by BRAINWAVE S.R.L., a company registered in Romania (CUI 47608048, Trade Register no. J40/2465/2023, share capital [TO CONFIRM] lei), registered office [TO CONFIRM: full registered address], Bucharest, Romania. VAT: Romanian VAT code [TO CONFIRM]; UK VAT registration number [TO CONFIRM].

Contact: [email protected]. We aim to reply within two working days.

Tick the Spec is not affiliated with, endorsed by or acting for the NHS, NHS Jobs, NHS Scotland, the Civil Service, any government department, council, university or employer.

2. What Tick the Spec is, and what it is not

Tick the Spec is an AI-assisted coaching tool for people applying for jobs that use a person specification or published criteria. It:

reads your CV and the job pack you provide, and shows a criterion-by-criterion shortlisting sheet: which criteria your CV appears to evidence, and which look missing;
asks you questions to draw out your own real examples;
helps you structure and edit your supporting statement in your own words, in the format and word or character limit you choose, and checks it for common slips.

Tick the Spec is not a recruiter or an employment agency. It doesn't submit applications or contact employers, and it can't guarantee that you will be shortlisted, interviewed or offered a job. Employers make their own decisions. The shortlisting sheet helps you write. It is not a prediction of how a panel will score you. Tick the Spec doesn't give legal, immigration or professional registration advice.

3. Who can use it

You must be 16 or over to use Tick the Spec and 18 or over to buy. Use it for your own job applications, as a consumer. If you sign in, keep your account secure.

4. Your responsibilities

Be truthful. Only give us real experience. Tick the Spec is designed not to invent experience, but you are responsible for making sure everything in your final application is true and that you can talk about it at interview. Employers may reject applications or withdraw offers that contain false information.
Follow your employer's rules on AI. Some employers limit how you can use AI in applications, or ask you to declare it. Read the advert and the employer's guidance, follow it, and answer any declaration honestly. Never use Tick the Spec, or any AI tool, during a live test or interview.
Check everything before you submit. AI can make mistakes. You decide what goes into your application.
Protect other people's information. Don't include names or identifying details of patients, customers, colleagues or other people in your examples.
Only upload content you are entitled to use, such as your own CV and a job pack the employer has published.

5. Acceptable use

You must not use Tick the Spec to: create false or misleading applications or credentials; impersonate someone; apply for another person without their knowledge; upload unlawful, abusive or malicious content; try to access other users' data; overload, reverse engineer or scrape the service; get around the free-check limits; or resell it. We may suspend or close access that breaks these rules. If we do so when you have done nothing wrong, we will refund anything you paid for and haven't used.

6. Prices and what you get

Free: your shortlisting sheet for each job pack (up to 5 a day).
One application: £9.99. Five applications: £24. These are one-time payments, not subscriptions. Nothing renews.
Prices are in pounds sterling and include VAT. There are no other charges.
One "application" (one credit) unlocks one job pack you have checked: its gap questions, up to 6 statement drafts in any of the formats offered, the checks on your edits, and Word and text downloads. Once an application is unlocked, it stays available for 30 days after you created it, after which it is deleted along with your data (see the privacy notice). Please download your final statement.
Unused credits can be used for any job for 12 months from purchase.
Stripe takes the payment on its checkout page. Your contract with us is made when Stripe confirms the payment. We then email you a receipt and confirmation.
Credits are linked to your account if you are signed in, otherwise to your browser. If you press "Delete my data" or clear your cookies without signing in, unused credits can be lost. Cancel unused credits first (see section 7), or email us and we will help.

7. Your right to cancel

As a consumer buying online, you normally have a 14-day right to cancel (withdraw), counted from the day of purchase.

Before you use a credit: you can cancel within 14 days for a full refund. For a five-pack, you can also cancel within 14 days after using some credits, and we refund the unused credits pro rata (£4.80 for each unused credit).
Once you unlock an application: at checkout we ask you to tick a separate box to confirm that you want your results straight away, and that you understand you lose your right to cancel once they're delivered. When you then unlock an application with a credit, we start supplying the paid content for it, and you can no longer cancel that credit (Consumer Contracts Regulations 2013, regulation 37, for digital content; for EU consumers, Directive 2011/83/EU art. 16(m) and Romanian Government Emergency Ordinance 34/2014, art. 16). Your receipt email confirms what you agreed to and when.
How to cancel: press "Cancel purchase" (or "Cancel unused credits") on My account, email [email protected] with a clear statement that you want to cancel, or use the model form below. You don't have to give a reason. We refund within 14 days of your cancellation, to the card you paid with, at no cost to you.

Model cancellation form. To: BRAINWAVE S.R.L. (Tick the Spec), [TO CONFIRM: registered address], [email protected]. I hereby give notice that I cancel my contract for the supply of the following digital content: ______. Ordered on: ______. Name: ______. Email used for the purchase: ______. Date: ______.

8. If something goes wrong

We will provide Tick the Spec with reasonable care and skill, and the digital content we supply will be of satisfactory quality, fit for purpose and as described. If it isn't, you have legal remedies. For example, you can ask us to fix it or supply it again, or have a price reduction or refund if we can't (Consumer Rights Act 2015, sections 42 to 45 for digital content and 54 to 56 for services). If digital content we supply damages your device or other digital content because we didn't use reasonable care and skill, we will repair the damage or compensate you. Contact us first and we will try to put it right quickly. Nothing in these terms limits these rights.

Because the tool uses AI, it can occasionally misread a criterion or suggest wording that doesn't fit. Tell us, and we will look at it. If a paid application didn't work as described here or on our website, we will fix it, give you a replacement credit or refund it.

9. Your content

You own your CV, answers and statements, including the final drafts. You give us permission to store and process them only to provide the service to you, as set out in our privacy notice. We don't use them to train AI models. Applications are deleted automatically 30 days after you create them, and you can delete them at any time, so keep your own copy of your final statement.

10. Changes and availability

We may improve or change features. We won't take away what you have already paid for without refunding the unused part.
We aim to keep Tick the Spec available, but it may sometimes be unavailable, for example during maintenance or an outage at one of our providers. If you lose access to a paid application for a significant time through our fault, tell us and we will give you a replacement credit or a refund.
If we change these terms, we'll post the new version here with its date. Your purchases stay under the terms in force when you made them, unless the law requires a change.
If we ever stop running Tick the Spec, we'll give at least 30 days' notice on the site and refund unused credits.

11. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law doesn't allow us to exclude or limit, including your statutory rights as a consumer.
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that wasn't foreseeable when you bought.
Tick the Spec is for personal use. We are not liable to you for loss of business, profit or business opportunity.
We are not responsible for employers' decisions, such as a decision not to shortlist or employ you, or for content you choose to submit to an employer after checking it.
Apart from the cases in the first bullet and your statutory rights to a repair, replacement, price reduction or refund, our total liability to you is limited to the greater of £100 and the amount you paid us in the 12 months before the claim.

12. Complaints and disputes

If you are unhappy, email [email protected]. We'll acknowledge your complaint within two working days and aim to resolve it within 14 days.

Consumers in the UK: we don't currently use an alternative dispute resolution (ADR) provider. You can get free advice from Citizens Advice (England and Wales), Advice Direct Scotland or Consumerline (Northern Ireland).
Consumers in the EU: you can contact the Romanian National Authority for Consumer Protection (ANPC) and its alternative dispute resolution service (SAL, Soluționarea Alternativă a Litigiilor) at anpc.ro/ce-este-sal, or the consumer authority in your own country.

13. Law and courts

If you live in the UK, these terms are governed by the law of the part of the UK where you live (England and Wales, Scotland or Northern Ireland), and you can bring proceedings in the courts there.
If you live anywhere else, these terms are governed by Romanian law. You also keep the protection of the mandatory consumer law of the country where you live, and you can bring proceedings in the courts of that country or of Romania.

14. General

If a court finds part of these terms invalid, the rest stays in force. If we don't enforce a term straight away, we can still enforce it later. These terms are between you and us, and no one else has rights under them. We may transfer our rights and duties under these terms to another business that takes over Tick the Spec, if your rights are not reduced. We'll tell you if we do.